THE LAS MEDI SPA — WEBSITE POLICIES

Effective date: September 6, 2026

Business location: Lakeshore Road West, Mississauga, Ontario, Canada

These policies apply to purchases, bookings, packages, training programs and use of The Las Medi Spa website. Nothing in these policies limits any non-waivable rights available under applicable consumer-protection law.

CANCELLATION, RESCHEDULING & NO-SHOW POLICY

We reserve appointment time especially for each client. At least 48 hours’ notice is required to cancel or reschedule an appointment.

Individual services

When an individual service is cancelled or rescheduled with less than 48 hours’ notice, the client will be responsible for 50% of the scheduled service price, plus a $50 late-cancellation fee. The same charge applies to a missed appointment or no-show.

Package appointments

When a package appointment is cancelled or rescheduled with less than 48 hours’ notice, or the client does not attend, the scheduled session will be considered used and 100% of that session will be deducted from the package.

Late arrivals

Clients who arrive late may receive a shortened service so that the next appointment is not delayed. The full scheduled price will still apply. If there is not enough time to perform the service safely or properly, the appointment may be treated as a late cancellation.

Exceptions

We understand that genuine emergencies can occur. Any exception is considered individually and remains at the sole discretion of The Las Medi Spa. Repeated late cancellations, rescheduling or missed appointments may require full prepayment before another appointment is accepted.

If The Las Medi Spa must cancel an appointment, the client may reschedule or receive a refund of the amount paid for that appointment.

PAYMENT & DEPOSIT POLICY

Prices are listed in Canadian dollars unless otherwise stated and are subject to applicable taxes. Prices and promotions may change without notice, but a change will not affect an order or appointment already confirmed at an agreed price.

A deposit or full payment may be required to secure an appointment, package or training date. An appointment is not confirmed until the required payment has been received and confirmation has been issued.

Deposits are applied toward the booked service. If a client cancels or reschedules within the permitted notice period, the deposit may be transferred once to a new appointment, subject to availability. Late cancellations and no-shows are governed by the Cancellation, Rescheduling & No-Show Policy.

The client is responsible for providing accurate billing information and for any payment-plan or financing agreement entered into with a third-party provider. A financing provider’s separate terms also apply.

REFUND & RETURN POLICY

Services

Completed services are non-refundable. Results vary between clients, and purchasing a service does not guarantee a specific result. If a client has a concern, they must contact The Las Medi Spa promptly so the matter can be assessed. Any correction, credit or complimentary follow-up is offered only at our discretion, except where otherwise required by law.

Products

An eligible product may be returned within seven calendar days after delivery or pickup. To qualify, the product must be unused, unopened, undamaged, in its original sealed packaging and accompanied by proof of purchase.

For health, hygiene and safety reasons, opened, used, unsealed or damaged lash, skincare, cosmetic and personal-care products cannot be returned or exchanged unless they were defective, damaged when received or supplied incorrectly.

Clients must contact us before returning a product. Unless the product was defective, damaged on arrival or supplied incorrectly, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable. Approved refunds are issued to the original payment method after the returned item is inspected.

Final-sale, clearance, promotional and gift-card purchases are not returnable unless required by law. This policy does not limit rights relating to defective, misrepresented or incorrectly supplied goods under applicable law.

Packages, gift cards and training

Packages, memberships, gift cards, deposits, online programs and training payments are non-refundable except where required by law. Their additional conditions appear in the applicable policies below.

SHIPPING & DELIVERY POLICY

Orders are processed during regular business days, excluding weekends and statutory holidays. Processing and delivery estimates shown at checkout are estimates only and are not guaranteed.

Shipping charges, available delivery methods and estimated delivery times are displayed at checkout based on the destination and order. The customer is responsible for entering a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect information supplied by the customer.

Once an order has been transferred to the carrier, delivery may be affected by weather, carrier disruption, peak periods, customs or other circumstances outside our reasonable control. Any tracking information available will be sent to the customer.

Customers must report a missing, damaged or incorrect order as soon as possible and provide the order number, photographs and any other reasonably requested information. We will review the matter and, when appropriate, help initiate a carrier claim or arrange a replacement or refund.

The customer is responsible for any duties, taxes, customs charges or import fees associated with an international shipment. Orders returned because of an incorrect address, refusal, non-collection or unpaid customs charges may be refunded only after the items are received and inspected, less non-refundable shipping and return costs.

SERVICE PACKAGES & MEMBERSHIP POLICY

Unless otherwise stated in writing, an individually purchased service must be used within three months of its purchase date. A multi-session package must be used within 12 months of its purchase date. Unused services or sessions expire after the applicable period and are not refundable or redeemable for cash.

Packages and memberships are personal to the purchaser and may not be shared, transferred or resold without prior written approval from The Las Medi Spa. Package sessions cannot be exchanged for cash. Requests to change one treatment for another are considered individually, and any price difference must be paid.

Clients remain responsible for attending recommended treatment intervals. Delays may affect results and do not automatically extend a package expiry date. Expiry extensions may be considered for documented medical circumstances but are not guaranteed.

A late-cancelled or missed package appointment is deducted as one fully used session in accordance with the Cancellation, Rescheduling & No-Show Policy.

If a membership renews automatically, its price, billing frequency, inclusions and cancellation method will be disclosed before purchase. Cancelling a membership stops future renewals but does not ordinarily refund a charge already processed, except where required by law.

TRAINING & ONLINE COURSE POLICY

All payments for in-person training, online courses, kits, deposits and training packages are final and non-refundable, except where a refund is required by law.

Training registration is personal to the registered student and cannot be transferred, shared or resold without prior written permission. In-person training dates may be rescheduled only with our written approval and subject to instructor availability. Failure to attend does not create a right to a refund or replacement date.

Online-course login details and course content are for the registered student only. Students may not copy, record, download without authorization, reproduce, publish, sell, share or distribute videos, manuals, photographs, certificates, methods or other course material. All course content remains the intellectual property of The Las Medi Spa or its respective licensors.

Any kit contents, course access period, live-model requirements, support period and certificate requirements are those stated in the applicable course description. A certificate confirms completion of our training requirements; it does not replace any licence, insurance, medical authorization or other credential required by law or by a student’s jurisdiction.

The student is responsible for confirming that they may legally perform the technique, obtaining appropriate insurance and practising within their competence and authorized scope. Results, income, employment, clientele and business success are not guaranteed.

If The Las Medi Spa cancels an in-person training date, the student will be offered a new date or a refund for the portion cancelled by us.

GIFT CARD POLICY

Gift cards may be used toward eligible services or products offered by The Las Medi Spa, subject to any conditions disclosed at purchase. Gift cards are not redeemable for cash and cannot be refunded, resold or replaced if lost, stolen or used without authorization, except where required by law.

If the purchase price exceeds the gift-card balance, the remaining amount must be paid using another accepted payment method. Promotional vouchers may have separate expiry dates or restrictions where legally permitted; those conditions will be disclosed with the promotion. Statutory rules applicable to prepaid gift cards will be respected.

MEDICAL AESTHETIC & RESULTS DISCLAIMER

Information provided on this website, in advertisements, during general communications or through educational content is for general informational purposes and is not medical advice, diagnosis or treatment.

Suitability for a treatment is determined through consultation and may depend on medical history, medications, allergies, pregnancy or breastfeeding status, skin condition and other individual factors. Clients must provide complete and accurate information and disclose any relevant changes before treatment. We may decline, postpone or modify a service when we believe treatment would be unsafe, inappropriate or outside our authorized scope.

All cosmetic and aesthetic treatments carry potential risks, side effects, limitations and downtime. These will vary by treatment and client. Individual results vary and no specific outcome, number of sessions, duration of result or absence of complications can be guaranteed. Before-and-after photographs and testimonials show individual experiences and are not promises of identical results.

Website policies do not replace treatment-specific consultation, informed-consent and aftercare documents. Clients should seek advice from an appropriate regulated healthcare professional for medical concerns or emergencies.

PRODUCT DISCLAIMER

Product descriptions and recommendations are provided for general guidance. Ingredients, packaging and manufacturer instructions may change. Customers should review the current label, ingredients, warnings and directions before use and perform a patch test where appropriate.

Stop using a product and seek appropriate advice if irritation or an unexpected reaction occurs. Customers with allergies, medical conditions, pregnancy or breastfeeding concerns, or prescription medications should consult an appropriate healthcare professional before using a new product.

Product results vary, and no particular cosmetic or therapeutic result is guaranteed. Products are not intended to diagnose, treat, cure or prevent disease unless expressly authorized and labelled for that purpose.

TERMS AND CONDITIONS

By accessing this website, placing an order, purchasing a service or program, or making a booking, you agree to these Terms and Conditions and the policies incorporated into them. If you do not agree, do not use the website or complete a purchase.

You must provide accurate, complete and current information. You may not misuse the website, attempt unauthorized access, interfere with its operation, submit unlawful or harmful content, or use website content for an unauthorized commercial purpose.

All website text, branding, graphics, photographs, videos, course materials and other original content belong to The Las Medi Spa or are used with permission. They may not be copied, altered, reproduced, distributed or commercially exploited without prior written permission.

Service, product, training and package descriptions are provided as accurately as reasonably possible. We may correct errors, update information, limit quantities, refuse or cancel an order affected by an obvious pricing or availability error, and discontinue an offering. If we cancel a paid order, we will refund the amount charged for the cancelled item or service.

Third-party services—including Wix, payment processors, financing providers, shipping carriers and linked websites—operate under their own terms and privacy practices. We are not responsible for a third party’s independent acts, omissions or availability to the extent permitted by law.

To the fullest extent permitted by law, The Las Medi Spa will not be liable for indirect, incidental, special or consequential loss arising from website use. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

These terms are governed by the laws of Ontario and the applicable laws of Canada. Any dispute will be addressed in the courts or tribunals having jurisdiction in Ontario, subject to any mandatory consumer right to bring a matter elsewhere.

We may update these terms and policies by publishing a revised version with a new effective date. The version accepted at the time of a completed transaction will govern that transaction unless the law requires otherwise.

PRIVACY POLICY

The Las Medi Spa respects your privacy and handles personal information in accordance with applicable Canadian privacy law.

Information we collect

Depending on how you interact with us, we may collect your name, contact information, account details, appointment and purchase history, payment-transaction information, communications, consultation responses, relevant health and treatment information, photographs provided with consent, device information, IP address, website activity and marketing preferences.

Payment-card information is generally processed by our payment providers and is subject to their security and privacy practices. We do not intentionally collect more personal information than reasonably needed for the identified purposes.

How we use information

We may use personal information to:

schedule and provide services;
assess treatment suitability and maintain treatment records;
process payments, orders, returns and deliveries;
provide courses, certificates and customer support;
communicate about appointments and purchases;
send marketing communications where we have the required consent;
operate, secure and improve our website and business;
prevent fraud and meet legal, tax, insurance and professional obligations.

Sharing information

We may share information with service providers that help operate our business, including website hosting, booking, payment, email, analytics, shipping, storage and professional advisers. We disclose only what is reasonably necessary for the service and may also disclose information when required by law, to protect safety or legal rights, or in connection with a lawful business transfer.

Some providers may process information outside Ontario or Canada, where it may be subject to the laws of that jurisdiction.

Consent, marketing and retention

Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice. Marketing emails will identify the sender and provide an unsubscribe method. Transactional messages concerning an appointment, order or account may still be sent when necessary.

We retain personal information only as long as reasonably necessary for the purposes described and to meet legal, tax, insurance and recordkeeping requirements. We then securely delete, destroy or anonymize it, subject to technical and legal limitations.

Safeguards and rights

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No online system can be guaranteed completely secure.

You may request access to or correction of your personal information, withdraw eligible consent or ask a privacy question by contacting us. We may need to verify your identity and may retain information that the law requires or permits us to keep.

Privacy contact

Email: info@thelasmedispa.com
Location: Lakeshore Road West, Mississauga, Ontario, Canada

COOKIE POLICY

This website may use cookies and similar technologies that are necessary for functions such as security, navigation, account access, booking, shopping cart and checkout. With consent where required, it may also use analytics, preference and marketing technologies to understand website use and improve or personalize content.

Third-party providers integrated with the website may place or access cookies in accordance with their own privacy policies. You can use the website’s cookie banner or privacy settings, where available, to manage non-essential cookies. You may also adjust your browser settings, although blocking necessary cookies can prevent parts of the website from working correctly.

For more information or a privacy request, contact info@thelasmedispa.com

ACCESSIBILITY STATEMENT

The Las Medi Spa is committed to providing respectful and accessible service and to improving the accessibility of its website and client experience. We aim to identify and address accessibility barriers and to accommodate disability-related needs in accordance with applicable Ontario law

If you experience difficulty accessing website content, booking a service or visiting our location, please contact us at info@thelasmedispa.com. Tell us what information or assistance you need and your preferred accessible format or communication method. We will work with you to provide a reasonable accommodation.

CONTACT INFORMATION

The Las Medi Spa
Lakeshore Road West
Mississauga, Ontario, Canada
Email: info@thelasmedispa.com

For questions concerning an order, booking, return, training program or these policies, please include your name and relevant order or appointment information in your message.

IMPORTANT REVIEW NOTE

This document is a practical website-policy draft and not legal advice. Because The Las Medi Spa provides aesthetic services and may collect health-related information, the business owner should have an Ontario lawyer or qualified privacy professional review the final wording, legal business name, complete address, clinical-record retention requirements, cancellation charges and any regulated-service obligations before publication.