Ombré Collection

Product Return & Exchange Policy

Due to the hygienic and delicate nature of our lash products—including lash extensions, adhesives, tweezers and accessories—all sales are final. We do not offer refunds or returns.

If an item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with clear photos or videos. Once approved, the defective item may be exchanged for the same product. No monetary refunds will be issued.

Products that have been opened, used, improperly stored or damaged after delivery are not eligible for exchange.

Shipping Policy

Orders are processed within 2–5 business days. We use Canada Post, UPS, FedEx or another available carrier, depending on the delivery location and service availability. Shipping rates and estimated delivery times are calculated at checkout.

Canadian P.O. box addresses can only be shipped through Canada Post. We cannot ship to P.O. boxes outside Canada.

Please ensure your shipping address is correct before placing your order. The Lash Medi Spa is not responsible for carrier delays, weather conditions, incorrect addresses or circumstances outside our control.

Tracking information will be provided when available. Shipping charges are non-refundable.